Help from the bridge
Support
Tell us what happened, which device you used and the app version shown at the bottom of Account.
Before contacting us
- Keep the app installed and avoid clearing its storage if unsynchronized records are involved.
- Open Account and include the version/build number shown at the bottom.
- State iPhone, iPad, Apple Watch, Android or Mac, plus the operating-system version.
- Describe whether the app was online, offline or tracking a voyage.
Purchase and invoice help
For a direct web purchase, sign in on the Pricing page and choose Manage web billing & invoices to download Stripe PDF invoices, update the payment method or cancel a subscription. For a store purchase, use Restore Purchases while signed into the same Apple or Google account that bought Pro. Store charges, cancellations and refunds are managed by the applicable store. Never email card details, passwords or authentication codes.
Safety
Neptivum support cannot provide navigation, weather-routing, emergency or vessel-operating advice. For an emergency, use the appropriate maritime distress and local emergency channels.
Contacts
Product support: support@neptivum.com
Billing: billing@neptivum.com
Privacy: privacy@neptivum.com
Security: security@neptivum.com
Legal: legal@neptivum.com